***We can ship coffee and chocolate only within Alaska.*** We roast Monday and Thursday evenings. Orders that come in after 3 PM on Monday will be roasted on Thursday. Orders that come in after 3 PM on Thursday will be roasted on Monday. Our goal is to have the coffee delivered/shipped within 24 hours of roasting.

Refund policy

Coffee, chocolate, and tea products are considered food items and cannot be returned. If there is a problem with your order, please email use at info@ketchcoffee.com and we will do our best to resolve the issue. Non-wearable merchandise items are refundable if the item is returned within 30 days and is in like-new condition.